Product Warranty

All our products come with warranties between 1 to 5 years depending on the product and material selected. The warranty covers defects occurring in the materials or due to the workmanship used in the manufacture of the product.

The warranty does not cover, but is not limited to, the following: damage caused by unreasonable, incorrect use orĀ purposes others than those originally intended; normal wear and tear; failure to provide proper care and maintenance; marking from stacking; routine wear of parts such as cover materials, feet, glides, wheels, stoppers, grommets and any other wearing parts; normal fading due to exposure to lights or sunlight; non-adherence to advise given relating to suitable decors for certain areas; scratching or chipping of paint or timber finishes; staining, discolouration, corrosion or damage caused by contact with unsuitable chemicals or materials; damage to upholstery and frames due to obvious vandalism and abuse such as cuts or graffiti.

For office chairs, the warranty is applied for normal industrial use, i.e. eight hours/day for 220 working days per year. The warranty is reduced accordingly for multiple shifts and 24-hour/day use.